At Giffgaff, we do things differently as we believe good things occur because we change our habits too. We are not another cellular network we are a self-organized crowd associated with a customer. The community driven movement redefining connectivity. The idea is simple, it should be available, affordable, free, easy to understand. This allows you to remain in control as a customer. We are trying to break the mold and re-invent the way of the Communication. The escape of what people have long been thinking about as the mobile network status quilt.
Our Mission and Approach
The thought of creating Giffgaff was to offer you a reliable mobile network. We assure to you that with Target we are not giving contracts or committing ourselves. More importantly committing you to what we want, but rather to what you want.
- Rigidity: Life is dynamic and a good mobile phone plan should be able to absorb changes. It is for this reason we have options to purchase usage on a per minute basis or get one of our Goodybags. You can make changes to that or cancel it at any time.
- Transparency: No charges; incomprehensible terms; and gimmicks to anticipate on our to-do list. We strongly adhere to the policy of no surprises. When it comes to remunerations so that everyone will not be in the dark regarding what they earn.
- Affordability: The costs are low because our website does not require a physical office and we depend on the people. This way we are able to save some amount of money. That cannot be afforded by many students hence passing it to you. Offers some of the most competitive prices in the UK.
That is why we consider our mission as offering you a choice of the mobile plan. Provide that works for your lifestyle without having to sign up for services with high costs. That are unexpected for the long term.
Our History and What Makes Us Different
The organisation was establish in November 2009 as a disruptive player to the UK mobile industry. We intended to focus a challenge to the other mobile network model. Which may commit customers for long-term contracts and other hidden charges that come with them in the small prints. Our vision is to establish an efficient, impartial and customer-oriented network.
The name of the organization ‘Giffgaff’ is originated from the Gaelic word that translates into mutual giving. It represents the organization culture of collaboration and togetherness. As much as other networks do have the physical establishment of stores or a center we do not. What we do not have is a physical store and office. Makes it easier for us to cut on cost hence offering reasonable price to our clients.
The main differentiator is our position in terms of business model. Here are not temporary connections, but we are the community. They are entitled to be involved in making some decisions regarding the organization management and functioning. Comprising elements such as offering help, offering feedback, and soliciting opinion and ideas. It has helped us create a designed network that emphasizes the ‘customer’.
Our Community-Driven Support Model
I shall state that one of the aspects which distinguishes Giffgaff most is our community help service. It decided to use instead of going through usual customer service telephone calls and client support. We have created an online society. Where people get assistance, suggestions, and support with problems as they relate to various issues.
At the time this post has been written. The Giffgaff community forum is the active place to discuss with other Giffgaff users. Let us know how it is and more importantly receive the support you need. To that end whether you are getting a little lost. Simply need help in getting your SIM card insert. If you are currently having a problem with your Motorola device and require some assistance regarding a technical matter. Interest in pleasant conversation with people like you our community is create just for you.
What is more, it does not overburden us with additional costs of owning the equipment, as we do not take it to customers. But it also creates a common feeling of unity and cluster cooperation among the members of the association. It implies the belief that people are the best with providing support to clients and customers. That is why everyone here knows what you have been passing through and can meet your needs.
Our Customer-Centric Values
The very essence of what MSP, Inc. is all about is the customers who come our way. That is why we are asking you to give the mobile networks a name that reflects to whom they should be serving – you. That is why our plans, services. Even the support system have been made readily available for your convenience.
The follow are the ways that have been used to ensure that the customers have been place first:
- Things like Contracts & Commitments: We do not offer our customers these ties giving them a reason to stick to the service. One of the strengths of the company is that it allows subscribers to switch or downgrade their tariff or quit the contract without any charges.
- Openness and its versatility: This results in the fact that the company does not care whether you are a light or a data demanding streamer. Here we have a unique schedule that shall incorporate with your busy schedule. We know this is the reason, that is why we offer a pay as you go and Goodybag packages to suit your needs.
- Transparent Pricing: The company has honest and clear price charges which are easily understood by customers. That way you will be cautious when buying goods instead of being met with a surprise after realizing that you have incurred more expenses. What you see is what you get.
- Community Substance: view more information on how we engage our community when offering our services. It is important that you have given a voice to make yourself heard and we are always here listening to you.
Sustainability and Responsibility
Being committed to customers is not just the only thing that we have in mind. We believe also in the protection and conservation of the environment that is the planet Earth. The following are some of the goals which help in the achievement of the mission of our firm as we seek to establish a better future for all. To improve the firm sustainability, the following initiatives have been established to solve the problem:
- Recycling facility: The company provides a free recycle facility for all members. Who wish to recycle their old phones and other devices. It is so easy and effective in cutting down on electronic waste. At the same time extending the usefulness of the gadgets.
- Eco-Packaging: As part of our sustainability and environmental conservation strategy, we have adopted eco-friendly packaging for our SIM cards and devices by eliminating the use of plastics and other items which can hardly be recycled.
- Energy Efficiency: By operating online and minimizing our physical footprint. In other words, with the use of political intervention approach, we can cut down energy usage and emanating carbon.
In our opinion, the goal is the sum of small actions since every action can contribute to the success. As mentioned above, we focus on sustainable development and are actively searching for new opportunities to improve our sustainability within the company.
Why Choose Giffgaff?
Selecting a mobile network is not limited to cheap tariffs and the availability of signal. It is about coming across a group or a set of people that have similar orientation as that of an individual. Giffgaff is one of the unique services, which has always been flexible in terms of price as well as customer-oriented.
Here are the benefits of joining our reputed organization:
- No Strings Attached: A Worry Freeserve is the slogan that describes SFR, with no obligation of any sort of contracts in its mobile plan.
- The services we offer are relatively cheap so that you do not have to dig deep into your pocket to afford the services of the best professionals in the market.
- Social Support: Our focus is people and therefore to supplement the support system of our members, it has to be. You will never struggle when you need help since there will always be someone to support you.
- Sustainability: This means that we aim at using non-renewable resources in our business at the minimal levels possible as we strive to ensure that sustainability becomes a key driving force behind our business practices.
Read Also: Giffgaff Login Your Gateway to Affordable and Flexible Mobile Services
Join the Giffgaff Community
At Giffgaff we are a digital community that operates as a Mobile Virtual Network Operator. We are a group of people who responsible for positive change within the society by acting differently. Whether the customer is seeking a versatile solution or a cheap gadget. As for a company that provides a network with transparent and sustainable values, we have got you covered.
Come now and be part of the Giffgaff revolution today and you will not regret it. Altogether, it is possible to build the new kind of relationship that will allow us to discuss plans of communication.