Hey there,
At giffgaff, we like to do things a little differently. We’re all about community and support, so if you’ve got a question—ask away! No need to wait on hold for a call center; we offer 24/7 online help in a way that works best for you.
Find Answers Fast: Search the Knowledge Base
Our Knowledge Base is packed with helpful guides and videos to solve common issues. Whether you need help with internet settings, using your phone abroad, or understanding your goodybag, we’ve got you covered.
⏳ Typical resolution time: About 90 seconds.
👉 Visit our Help & Support section
Ask Our Friendly Community
Got a question? Our amazing Community members are always online and ready to help. Many have been with giffgaff since day one, so you’re in great hands!
⏳ Typical response time: Just a few minutes.
👉 Ask the Community
Need More Help? Contact an Agent
If you have account-related queries (like billing issues) that can’t be solved through our Help pages or Community, our expert agents are here for you.
⏳ Typical response time: Up to 24 hours.
👉 Ask an agent
Still Not Satisfied? Raise a Complaint
We always aim for top-notch service, but if something doesn’t go as planned, you can escalate your concern through our complaints process.
⏳ Typical response time: Within 5 working days.
👉 Raise a complaint
At giffgaff, we’re here to help—whenever and however you need us! 🚀