Finding a GP practice that feels both efficient and genuinely caring can be tough. Nethergate Medical Centre (NMC), based in the heart of Dundee, aims to blend straightforward access with whole-person care. If you’ve just moved to the city, are looking to register with a new practice, or simply want to make better use of your GP’s services, this guide walks you through everything essential location and opening hours, how to book, who’s on the team, the clinics and services on offer, and how to get help when the practice is closed.
Where it is, when it’s open, and how to get in touch
Nethergate Medical Centre is located at 2 Tay Square, Dundee DD1 1PB, a central spot that’s easy to reach by foot or public transport. The main phone number is 01382 221527, and the practice website is available for general information and self-help resources. Accessibility is a priority the premises have suitable access for disabled patients and there’s a hearing loop at the front reception desk. Core opening hours are Monday to Friday, 08:00–18:00.
If you’re unsure whether your address falls within the practice boundary, the website and NHS find-a-service pages provide guidance, though registration always depends on the practice’s boundary rules.
Booking appointments: phone first, then the right clinician at the right time
NMC primarily books appointments by phone. For urgent, same-day needs, call at 8am; for non-urgent issues, phone after 9am to arrange a pre-booked telephone consultation or face-to-face appointment. Reception will ask brief questions so you’re booked with the most appropriate professional and so the clinician can prepare. This isn’t gatekeeping—it’s triage designed to reduce wait times and get you to the right person quickly.
You’ll find a mix of appointment types telephone consultations (including early mornings and late afternoons) and in-person slots later in the day. If a GP decides you should be seen in person after a phone call, they’ll issue an in-practice appointment. For follow-ups, reception can schedule you directly with a GP or Advanced Nurse Practitioner (ANP) or add you to the telephone list, depending on what’s needed.
Running late or can’t attend? Let reception know as soon as you can. Appointments are tightly scheduled and releasing unused slots helps other patients be seen sooner.
Who will you see? Meet the multidisciplinary team
NMC is run as a GP partnership and is supported by a multidisciplinary team. The core staff include a Practice Manager and Assistant Practice Manager, Practice Nurses, and an Advanced Nurse Practitioner. In addition, NHS Tayside provides District Nurses, Health Visitors, Midwives, COPD Nurses, and a Practice Pharmacist who works closely with the GPs on safe, effective prescribing and medication reviews. This shared-care model means you don’t always need to see a GP to get expert help often the quickest, safest route is via nursing staff, the pharmacist, or allied professionals.
Continuity of care still matters: you’re registered with the practice rather than an individual GP, but you can express a preference to see a particular doctor when available. Due to part-time schedules and leave, you might sometimes see a locum or another partner to keep your care moving.
Clinics and services: from long-term conditions to women’s health
Practice Nurse services run morning and afternoon, with some routine procedures (like blood tests, blood pressure checks, urinalysis, height and weight) now delivered in community care and treatment clinics—freeing up the nursing team to focus on higher-impact care in-house. Expect cervical screening, repeat contraceptive pill checks, health promotion, and long-term condition clinics for asthma, diabetes, COPD, stroke, and heart disease.
Advanced Nurse Practitioner (ANP): ANPs can assess, diagnose, order and interpret investigations, prescribe where appropriate, and refer onwards—often the fastest way to resolve acute and chronic presentations that don’t require a GP.
Health Visitors support families with children under five; Midwives provide antenatal care for low-risk pregnancies including booking appointments and first scans; District Nurses deliver home-based nursing for housebound patients; and the Practice Pharmacist offers medication reviews and prescribing support.
If you’re newly registered, you’ll complete a simple application and can request an interpreter if needed. Students and newcomers to Dundee are encouraged to register early to avoid delays in accessing care.
Repeat prescriptions and online services: save time, stay organised
For repeat prescriptions, allow at least 48 hours (two working days) for processing. You can hand in the right-hand slip at reception, email the prescriptions team, or arrange for collection at a local pharmacy. The practice encourages calling after 10:30am for prescription queries so morning lines remain open for urgent appointment requests.
NMC supports online services for key tasks like ordering repeat prescriptions—a simple way to cut queue times and manage long-term conditions from your phone or computer. Many patients also use national or partner portals to book/cancel appointments and view parts of their GP record, depending on local configuration and eligibility. If you’re under 16, online registration isn’t supported due to confidentiality rules.
Tip: If you’re new to online GP services, the NHS guidance explains what you can typically do—order medication, message the practice, see test results, and more. It’s worth setting up when you’re well so you’re ready when you need it.
Housebound or too unwell to attend? Request a home visit
Home visits are reserved for patients who are housebound or too unwell to come to the surgery. If you think you need one, phone the surgery between 08:00 and 11:00—visits usually take place after morning clinic (roughly 11:30–13:30). Calls later in the day are assessed for urgency, but non-urgent requests may be scheduled for the next day. The GP will phone you if a postponement is necessary.
When the practice is closed: urgent care and emergencies
Outside normal hours—between 18:00–08:00 on weekdays and over the weekend—use NHS 24 (dial 111) for urgent medical advice and triage. For serious or life-threatening emergencies, always dial 999. These out-of-hours arrangements are standard across NHS Scotland and are signposted by the practice.
Patient responsibilities and practice etiquette
Demand for GP appointments is high everywhere, and NMC is no exception. The practice asks patients to:
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Be courteous with reception and clinical staff—everyone is bound by the same confidentiality rules and is working to get you the right care.
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Cancel appointments you no longer need so someone else can be seen.
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Keep contact details up to date, including your phone number.
These small actions make a big difference—freeing capacity, shortening waits, and improving continuity.
Special groups: temporary residents and families
If you’re visiting Dundee for up to three months and need medical care, you can be seen as a temporary resident during normal surgery hours—have your personal details and your home GP’s information handy so notes can be shared appropriately. Families with young children can also access Health Visitor advice, while expectant parents are supported by the Midwife team throughout pregnancy, including arranging scans and follow-up care.
What patients say
Online reviews vary (as they do for most busy urban practices), but you’ll see frequent praise for clinicians and the wider team. As with any service under pressure, experiences can differ—making full use of the booking guidance and online tools above usually leads to smoother care.
Quick reference: the essentials at a glance
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Address: 2 Tay Square, Dundee DD1 1PB
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Phone: 01382 221527
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Opening hours: Monday–Friday, 08:00–18:00
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Accessibility: Ground-floor access; hearing loop at reception
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Online: Repeat prescriptions and other services available via the practice website/online portals
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Out of hours: Call 111 (NHS 24); emergencies 999
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Conclsusion
Nethergate Medical Centre is designed around practical access and a genuinely team-based approach: GPs, nurses, an ANP, a pharmacist, and community professionals working together to keep you well. Use phone triage wisely (urgent at 8am, routine after 9am), set up online services for repeat prescriptions and admin, and lean on the wider team not just the GP when appropriate. For anything urgent out of hours, 111 is your route into care; for emergencies, it’s 999. With a few simple habits and the right expectations, you’ll get the most from what NMC offers and help the practice help more people, faster.
Note: Services and processes can evolve. Always check the practice website or call reception for the latest information before you travel.